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Форма запроса в службу техподдержки

Untitled Document
Новости техподдержки
Решение проблем с активацией вашей копии EDIUS 2.x

Canopus выпускает plug-in для Adobe Premiere Pro 1.5 для полной поддержки карт семейств DVStorm, DVRex RT и DVRaptor. Для установки перейдите по сслыке Canopus Drivers / Files Download Section и выберите вашу плату.
Запрос в службу техподдержки (Рус.)
Заполните online-форму запроса для получения тенхнической консультации по вашей проблеме.
Драйверы и обновления ПО (Рус.)
Раздел обновлений программного обеспечения.
RMA Requests (Eng.)
Distributors Only.
Support Documents (Eng.)
Installation procedures for our drivers and a list of Canopus shortcut keys.
Product Registration (Eng.)
An online form which allows you to register your Canopus product immediately.
Return Policy (Eng.)
An explanation of our product return policy.
Canopus Tutorials (Eng.)
Video clips and pdf tutorials which you can download and view.
Supporting Sites (Eng.)
Compatibility Lists (Eng.)
An index of commonly available motherboards, video cards, DV camcorders & decks, and other peripheral and integral components which do -- or don't -- work with Canopus products (currently these pages have been adapted from our older website but are due to be completely updated and reformatted very soon).
 

We must advise that Technical Support is for Canopus hardware and software issue’s. If you are having issues Installing software or hardware please refer to our install guides on the support documents section of our website. If you are having issues using the software then please refer to your user manual or contact your local Reseller for training. Unfortunately Canopus technical support are unable to help with any training issues you may have.

Click here for further assistance on some installation procedures and troubleshooting.

If you have found any bugs that you would like to report to us then please email the details to us on report_bugs@canopus-uk.com This is highly desirable information required for future development of the product, that we can only get by our End users advising us of the information. We need to have a detailed description of what you were doing at the time of the error and if at all possible a screen shot of any
error received.